Policy last updated: June 1, 2020

 

Welcome to QuarkCube Privacy Policy!

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QuarkCube.io cares deeply about the privacy of its visitors and users and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our visitors and users regarding such information.

 

We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services. 

 

1. Please read carefully!

 

This QuarkCube Privacy Policy (“Privacy Policy”) describes how we (QuarkCube Private Limited, together with its affiliated companies worldwide, “we” or “us”) collect and use information pertaining to each of our unregistered visitors and registered users, including users with Paid Services (each, a “Visitor” or “User” (respectively), or “you”), in connection with their access to and use of QuarkCube’s websites (including and any of its subdomains, the “Website”), web applications, mobile applications (“Mobile Apps”), and related services (collectively, the “Services”).

 

The purpose of this Privacy Policy is to provide you with a clear explanation of when, why, and how we collect and use your personal information, as well as an explanation of your statutory rights.  This Privacy Policy is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.

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Read this policy and make sure you fully understand our practices in relation to your personal information, before you access or use any of our Services.  If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this website, application or service, and avoid or discontinue all use of any of our Services.  If you have any questions or concerns regarding this policy, please contact us at info@quarkcube.io.

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2. What information do we collect?

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2.1. Visitor and User Information

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We collect two types of information regarding our Visitors and Users:

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1. Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heatmaps, and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language, and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.

2. Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), which are only collected from Users with Paid Services, details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third party accounts (such as the e-mail or username for a connected PayPal, Google or Facebook account), scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents), correspondences (including those made through or uploaded to our Services), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.

 

2.2. Users of Users Information

We may also collect similar information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf.

 

2.3. QuarkCube Jobs Applicant Information

We also collect information that is provided to us by QuarkCube jobs candidates (“Applicants”), when they apply to any of the open positions published at https://www.quarkcube.io/careers, by e-mail or otherwise.

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3. How do we collect such information?

 

There are two main methods we use:

1. We collect information through your use of the Services. When you visit or use our Services, including when you browse the Website or any User Website, register a User Account, edit your User Website and upload information and content, and/or download and use any of our Apps and/or Mobile Apps, we are aware of it and will usually gather, collect and record such uses, sessions and related information.

2. We collect information that you provide to us voluntarily. For example, we collect the Personal Information you provide us when you register to our Services; when you send emails related to the service you are trying to enroll with us 

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4. Why do we collect such information?

 

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To further develop, customize and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties;

3. To provide our Users with ongoing customer assistance and technical support;

4. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

5. To facilitate, sponsor and offer certain contests, events, and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;

6. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

7. To enhance our data security and fraud prevention capabilities;

8. To consider Applicants’ candidacy for working at QuarkCube; and

9. To comply with any applicable laws and regulations.

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We will only use your Personal Information for the purposes set out in Section 4 where we are satisfied that:

1. our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with a website builder, to provide you with our customer assistance and technical support), or

2. our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have, or

3. our use of your Personal Information is necessary to support legitimate interests that we have as a business (for example, to maintain and improve our Services by identifying user trends and the effectiveness of QuarkCube campaigns and identifying technical issues), provided it is conducted at all times in a way that is proportionate, and that respects your privacy rights.

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​5. Where do we store your information?

 

The QuarkCube website is hosted on a cloud platform (Wix). According to Wix’s privacy policy, Wix Visitors’, Wix Users’ and Users-of-Users’ Personal Information may be stored in data centers located in the United States of America, Ireland, South Korea, Taiwan, and Israel. Wix.com could use other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law (as further explained below) and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law (as further explained below).

 

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​6. QuarkCube jobs applications 

 

QuarkCube welcomes all qualified Applicants to apply to any of the open positions published at https://www.quarkcube.io/careers, by sending us their contact details and CV (“Applicants Information”) via the relevant Position Application Form on our Website, or through any other means provided by us.

We understand that privacy and discreetness are crucial to our Applicants, and are committed to keep Applicants’ Information private and use it solely for QuarkCube’s internal recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).

Please note that QuarkCube may retain Applicants Information submitted to it for no longer than two years after the applied position has been filled or closed. This is done so we can re-consider Applicants for other positions and opportunities at QuarkCube; so we can use their Applicants Information as reference for future applications submitted by them; and if the Applicant is hired, for additional employment and business purposes related to his/her work at QuarkCube.

If you previously submitted your Applicants Information to QuarkCube, and now wish to access it, update it or have it deleted from QuarkCube’s systems, please contact us at info@quarkcube.io.

 

 

​7. Sharing personal information with third parties

 

No information stored with us on behalf of the users will be shared with third parties. QuarkCube does not have any agreements with third parties to share the data collected through the website or through emails.

 

7.1 Law Enforcement, Legal Requests, and Duties:

Where permitted by local data protection laws, QuarkCube may disclose or otherwise allow others access to your Personal Information pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have good faith belief that the law requires us to do so, with or without notice to you.

 

7.2. Protecting Rights and Safety:

QuarkCube may share your Personal Information with others if we believe in good faith that this will help protect the rights, property or personal safety of QuarkCube, any of our Users, any Users-of-Users, or any member of the general public, with or without notice to you.

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8. Use of cookies and other tracking technologies

 

QuarkCube, together with its marketing, analytics and technology partners, uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors, our Users and their Users-of-Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Visitor’s and Users’ preferences and authenticated sessions, to better secure our Services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our Services.

 

Please note that Third Party Services placing cookies or utilizing other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them. 

 

Cookies: In order for some of these technologies to work properly, a small data file (“cookie”) must be downloaded and stored on your device. By default, we use several persistent cookies for purposes of session and user authentication, security, keeping the User’s preferences (e.g., regarding default language and settings), connection stability (e.g., for uploading media, using e-Commerce features, etc.), monitoring performance of our services and marketing campaigns, and generally providing and improving our services.

If you want to delete or block any cookies, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies. Information on deleting or controlling cookies is also available at https://www.aboutcookies.org/ (note that this website is not provided by QuarkCube, and we, therefore, cannot ensure its accuracy, completeness or availability).

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our Services, or may otherwise adversely affect your user experience.

 

Clear Gifs: We and certain Third Party Services may employ a software technology called “clear gifs” (a.k.a. Web Beacons/Web Bugs), which enables them and us to improve our Services by measuring their effectiveness and performance. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, however are not stored on your device, but instead embedded within our Services.

 

Flash and HTML5: We and certain Third Party Services may also employ certain tracking technologies known as “Flash cookies” and “HTML5”, mainly for advertising purposes. Various browsers may offer their own management tools for removing or blocking such technologies. Additional information about managing Flash cookies is available here. 

(Please note that this website is not provided by QuarkCube, and we, therefore, cannot ensure its accuracy, completeness or availability).

 

User Data Supplementation: We may receive information about you from other sources, including publicly available databases or third parties from whom we have purchased data, and combine this data with information we already have about you. This helps us to update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you. Where we obtain your Personal Information from these third parties, we ensure that such parties are contractually committed to informing you that your Personal Information will be disclosed to us and we take steps to ensure the accuracy of your Personal Information before using it. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

 

Google Analytics: QuarkCube also uses Google Analytics for tracking users logging to the website for 3 main reasons

1. Understand User behavior

2. Serve better-personalized information

3. Update our products/solutions to cater to the needs of the user

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If you would like to disable the tracking through Google Analytics, there is an addon called “Disable Google Analytics” for browsers. It can be downloaded from here 

 

9. Communications from QuarkCube

 

We may use your Personal Information to send you promotional content and messages by e-mail, text messages, direct text messages, marketing calls and similar forms of communication from QuarkCube or our partners (acting on QuarkCube’s behalf) through such means.

If you do not wish to receive such promotional messages or calls, you may notify QuarkCube at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

We take steps to limit the promotional content we send you to a reasonable and proportionate level, and to send you information which we believe may be of interest or relevance to you, based on your information.

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10. Your rights in relation to your personal information

 

It is imperative that you have control over your Personal Information. That’s why QuarkCube is taking steps to enable you to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information.

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Before disclosing the requested Personal Information, we may ask you for additional information in order to confirm your identity and for security purposes. We reserve the right to charge a fee where permitted by law (e.g., if your request is unfounded or excessive).

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You have the right to file a complaint with your local supervisory authority for data protection (but we still recommend that you contact us first).

If you are a QuarkCube Visitor or User, and you wish to receive a copy, access and/or request us to make corrections to the Personal Information that you have stored with us (either yours or your Users-of-Users’), or wish to request a list of what Personal Information (if any) pertaining to you we disclosed to third parties for direct marketing purposes, please send us an email to info@quarkcube.io. 

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We will make all reasonable efforts to honor your request promptly (unless we require further information from you in order to fulfill your request), subject to legal and other permissible considerations.

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11. Questions and Complaints

 

If you have any questions or concerns about our collection, use or disclosure of Personal Information, or if you believe we have not complied with this Privacy Policy or applicable data protection laws, please contact us at info@quarkcube.io.

Our team will investigate the complaint and determine whether a breach has occurred and what action, if any, to take.

We take every privacy complaint seriously and will make all reasonable efforts to resolving your complaint promptly.  Our target response time is 30 days.

We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also make a complaint with your local supervisory authority for data protection.

You can file a complaint with your local supervisory authority for data protection at any time, however we recommend that you contact us first so we can try to resolve it.

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12. Data Retention

 

We may retain your Personal Information (as well as your Users-of-Users’ Information) for as long as your User Account is active, as indicated in this Privacy Policy or as otherwise needed to provide you with our Services.

We may continue to retain such Personal Information even after you deactivate your User Account and/or cease to use any particular Services, as reasonably necessary to comply with our legal obligations, to resolve disputes regarding our Users or their Users-of-Users, prevent fraud and abuse, enforce our agreements and/or protect our legitimate interests.

We maintain a data retention policy which we apply to information in our care. Where your Personal Information is no longer required we will ensure it is securely deleted.
 

 

13. Security

 

QuarkCube (as part of its hosting on Wix), has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. We recommend users to refer to the the Wix Privacy policy to understand what level of SSL is used along with other necessary technology related queries. We have relied on an industry leading platform to make sure our end users get the best privacy protection but at the same time a reliable service. For any queries or concerns, do send us an email at info@quarkcube.io

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14. Public forums and user content

 

Our Services offer publicly accessible blogs, communities and support forums. Please be aware that any information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs, communities or forums, feel free to contact us at: info@quarkcube.io. 

 

If you upload any User Content to your User Account or post it on your User Website and provide it in any other way as part of the use of any Service, you do so at your own risk.

We have put adequate security measures in place to protect your Personal Information.  However, we cannot control the actions of other Users or members of the public who may access your User Content, and are not responsible for the circumvention of any privacy settings or security measures you or we may have placed on your User Website (including, for instance, password-protected areas on your User Website). You understand and acknowledge that, even after its removal by you or us, copies of User Content may remain viewable in cached and archived pages or if any third parties (including any of your Users-of-Users) have copied or stored such User Content. To clarify, we advise against uploading or posting any information you do not wish to be public.

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15. Updates and interpretation

 

We reserve the right to update the privacy policy every 6 months or so to keep up with the changing regulations around the world. We do not notify users of any change to the privacy policy but instead the latest policy will always be hosted on our website.

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16. Contacting us

 

If you have any questions about this Privacy Policy or wish to exercise any of your rights as described above, please contact our team at info@quarkcube.io. We will attempt to resolve any complaints regarding the use of your Personal Information in accordance with this Privacy Policy.